Dynamics 365 Customer Insights

Streamlining Customer Insights Journey

The client wanted to streamline their marketing processes. They wanted to manage their Leads, Customers, Campaigns, Events and its related collaterals, newsletters etc. in a centralized system. They wished to track the journey of an unknown prospect to a known customer at every inter actione.g. the number of emails sent to a particular prospect, number of emails received by them, email opened, replied, bounced etc.

Under campaign management they were also looking for subscriber management and managing the consent from the customer to receive the newsletters and other emails sent by our client.

Also, they wanted to set up a calendar management feature for their marketing team to get timely reminders for the follow-ups and meetings with the prospective clients.

Optimizing Marketing Campaigns with Microsoft Customer Insights

One of our clients is a leading fashion retailer with a strong online store and multiple physical stores across the United States. They are known for their trendy apparel and accessories.  The company is having huge number of customers from millennials to professionals.

Enhancing Customer Engagement through Customer Insights

Australia based client who provides services on Jewelries and products from precious metals. They use the most advanced technologies for making jewelry as per their customers’ demands. Their customers are basically retail Jewelers and manufacturers across the country.